Our hassle-free return policy ensures your complete satisfaction.
Return within 30 days of purchase
Simple return request process
Refunds processed within 3-5 days
Email us at [email protected] or call +971 50 701 7100 with your order number and reason for return. Our team will review your request within 24 hours.
Once approved, you'll receive a Return Authorization (RA) number and shipping instructions. Please include this number with your return package.
Pack the item securely in its original packaging with all accessories. Ship to our return address using a trackable shipping method.
Once we receive and inspect your return, your refund will be processed within 3-5 business days to your original payment method.
Refunds are processed within 3-5 business days after we receive and inspect your return. Please allow an additional 2-5 business days for the refund to appear in your account, depending on your bank or payment provider.
Refunds are issued to the original payment method used for the purchase. If you paid by credit card, the refund will be credited to that card. For bank transfers, refunds will be sent to the originating account.
In some cases, partial refunds may be issued for items that show signs of use, are missing parts, or are not in original condition. We will notify you of any deductions before processing the refund.
Original shipping costs are non-refundable unless the return is due to our error (wrong item, defective product). Return shipping costs are the responsibility of the customer unless otherwise specified.
Our support team is here to assist you with any return questions.